Indira Gandhi International Airport

Indira Gandhi International Airport DEL, located in Delhi, India, is one of the busiest airports in the country, serve 67.3 million passengers in the year 2022.  With its state-of-the-art facilities, modern infrastructure, and excellent services, the airport has become a hub for domestic and international travel. 

For first-time travelers or those unfamiliar with the airport, navigating the airport can be a daunting task. Therefore, this guide is designed to provide essential information and helpful tips for passengers traveling through Indira Gandhi International Airport, from arrival to departure, to ensure a smooth and hassle-free travel experience. 

General Info of New Delhi Airport

Indira Gandhi International Airport Codes in India

Here are the New Delhi Airport codes in India.

DEL Terminal Map

The Indira Gandhi International Airport map is shown below that assists you in navigating the airport.

Terminals at Delhi International Airport

Delhi International Airport is also known as Indira Gandhi International Airport and is located in the capital city of India, New Delhi. The airport has three terminals – Terminal 1, Terminal 2, and Terminal 3.

Indira Gandhi Airport Terminal 1

T1 is used for domestic travel. It includes – 

• T1C arrivals – Flight arrivals are managed by this structure. Along with other things, passengers will have access to transportation.

• Departures in T1D – Check-in areas, security checkpoints, and gate entry are all available to passengers

• Levels – Terminal 1 is composed of the T1C and T1D buildings, which are used for both arrival and departures

Terminal 2 Indira Gandhi Airport

Delhi Airport Terminal 2 operates only domestic flights and low cost carriers. Up to 12 million people can pass through Terminal 2 at Delhi IGI Airport each year.

• Levels  – There are areas for arrivals and departures, access to transportation, and a number of amenities that are available to all travelers at the airport.

Indira Gandhi International Airport Terminal 3

Indira Gandhi Airport Terminal 3 is used for international flights as well as some domestic flights by full-service carriers such as Air India, Vistara, and Jet Airways. There are 5 levels at T3 –

• First Level – Also known as the departure area, Gate access is divided into domestic and foreign areas. The allocation of boarding gates by concourse and pier is shown below:

• Section D of the domestic departures concourse, Sector C (gates 27 to 36). (37-41 and 42-62).
• Gates 1-3 and 4-14 in Section A of the concourse for foreign departures, and Gates 15-19 in Section B (gates 15-26)

Note – The second, third, and fourth level houses the food court and a few airport lounges.

List of Airlines uses New Delhi Airport

Delhi Airport Welcomes you to FlySafe

How to reach between terminals at Delhi airport?

To reach between terminals at Delhi Airport, there are several options available:

• Complimentary Shuttle Service – A complimentary shuttle bus service is available between the terminals 24/7. The shuttle operates every 20 minutes, and it takes approximately 20-25 minutes to travel between Terminal 1, Terminal 2, and Terminal 3.

• Metro Train – The Delhi Metro Airport Express line connects all three terminals. The Airport Express Line operates from 4:45 am to 11:30 pm, and trains run at a frequency of approximately 10-15 minutes. The travel time between the terminals is around 5-10 minutes.

• Taxi or Cab – Taxis and cabs are readily available outside all terminals. A pre-paid taxi service is also available. It is advisable to book the taxi or cab from the authorized booth at the terminal to avoid any inconvenience.

Nearest Airport to Delhi International Airport

The nearest airport to Delhi International Airport (Indira Gandhi International Airport) is – 

Delhi Airport (DEL) Runways

There are 4 runways at Indira Gandhi International Airport or Delhi Airport:

Lounges at Delhi Airport

The Delhi Airport Lounge (DEL) is accessible to travelers at a discounted rate regardless of the airline you’re flying with. In the airport, you can find the following lounges:

• Encalm Lounge – It is situated in Domestic Terminal 1D. (Inside Security). Level 2, Mezzanine Floor, after the security holding area. The highest standard of comfort and services is provided in this lounge.

• Air India Maharajah Lounge -. It is situated in the Domestic Section of Terminal 3 of Internal Security. The Maharajah Club is an elite group of discriminating travelers. 

• The Centurion Lounge – It is situated in Domestic Terminal 3 (Inside Security). Gates 27 and 28 are close together. It can serve as a chic haven for the discriminating traveler. This opulent location, next to the boarding gates, is renowned for being a tranquil retreat.

• Plasma Premium Lounge Transit Hotel – It is situated in terminal 2  international arrivals. It is ideal for passengers with a long layover and those who want to get some rest in the comforts of the airport, unwind in a comfy seat, and freshen up with a fast shower. It is directly across from Exit Gate No. 6. 

• American Express lounge – it is situated at Terminal 3 of the Indira Gandhi International Airport. The atmosphere and services there are excellent. Moreover, there is a wheelchair service at the entrance for passengers with disabilities

• The Hangar lounge and bar – It is situated at the Holiday Hotel New Delhi International Airport’s Asset Area 12 Hospitality District, Lobby Level. It features a good selection of spirits, beer, alcohol, and mixed drinks. It provides passengers with excellent service.

There are more options for Indira Gandhi International Airport Lounges available at the official website. 

Flights operating from Indira Gandhi International Airport

New Delhi Airport is one of the busiest airports, serving as a hub for numerous airlines and connecting passengers to destinations around the world. Some airlines that operate flights from Indira Gandhi Airport include:

• Air Canada – Air Canada uses terminal 3 for check in and departure. Passengers can head to the Air France check in counter to request for a name change of an Air France flight ticket, a change in Air France flight, and an Air France baggage allowance-related query. Together with other travel-related services like Air Canada’s missing flight policy, travelers can benefit from last-minute Air Canada cancellations.

• Akasa Air – Akasa Air uses Terminal 2 at Delhi Airport. Passengers can request any query at the airport check-in counter. Together with TSA Pre, cargo services, a partner airline lounge, free wifi, family restrooms, and power outlets at the gates, the airport also provides these additional amenities.

• American Airlines – American Airlines uses Terminal 3 at Delhi Airport. The passengers can take facilities like request any query at the check-in counter at Terminal 3.

• British Airlines – British Airlines uses Terminal 3 at Delhi Airport – Indira Gandhi International Airport (DEL). The airline also offers connecting flights to many other destinations around the world. Passengers can expect hassle-free services such as British Airways missed flight policy, British Airways baggage policy, and passengers can also request for flight cancellations of British Airways.

• Air France – Air France uses Terminal 3 at Delhi Airport – Indira Gandhi International Airport (DEL). At DEL Airport, the Air France check-in counter offers an Air France flight change policy, Air France pet policy, Air France unaccompanied minor policy, name change policy, missed flight policy of Air France, and many more.

• Qatar Airways– Qatar Airways uses Terminal 3 at Delhi Airport – Indira Gandhi International Airport (DEL).  At the airport, passengers can check in with Qatar Airways policies like Qatar Airways name change policy, flight change policy of Qatar Airways,  and Qatar Airways missed flight policy are available at the check-in counter.

Lost and Found at Delhi Airport

Delhi Airport lost and found service. The following material provides a quick overview of what a passenger specifically has to do when they lose something at the airport. 

For Lost Property: The missing items may be claimed upon presentation of the appropriate documentation:

• Travel documentation, such as a passport stamp from immigration or a boarding pass, is required.
• Government-issued identification with a photo, such as a passport, driver’s license, Aadhar card, or voter card, serves as the traveler’s proof of identity.
• A thorough description of the missing object.
• The authorized person must also present a government-issued photo ID, preferably a passport, driver’s license, Aadhar card, or voter card.

The passengers need to notice that In the absence of a passport or other legally binding ID, a copy of the Pan Card may be requested for verification purposes in order to confirm the owner’s signature on the Authorization Letter

Things to Keep in Mind at IGI Airport

• Within five days of the day or time it was deposited, the recovered item may be picked up at the appropriate terminal for the claim. If the lost property must be picked up after business hours, be sure to schedule a time at least 48 hours in advance by sending an email to lostproperty.dial@gmrgroup.in.

• Except for edible products, all unclaimed lost and found property must be kept for a period of three months. It will be disposed of after this period is over in accordance with a Gazette Notice.

• The DIAL Lost & Found Section does not accept any of the perishable, combustible, DGR, or SRA (Security Restricted Items) items that CISF employees remove during the security check.

• The items must be claimed within 90 days of the date they were discovered and placed in the Lost & Found section. 

• The articles may be disposed of after 90 days in accordance with a Gazette Notification. After that, the lost property department will no longer consider any claims regarding the item.

• Contacting the relevant airline is advised for any checked baggage, exchanged baggage, mishandled baggage, or goods left at the customer arrival area.  

The following phone numbers can be used to report lost or discovered items at various airport terminals.

• Terminal 1 (operational around-the-clock: +91 9650495769 +91 9910382907

• Terminal 2 (open 24 hours a day, 7 days a week): +91 96674 00962, +91 9289138269, +91 95994 18887

• Terminal 3 (open 24 hours a day, 7 days a week) +91 99580 98651 +91 96672 56222 +91 95607 99574

Parking at Delhi International Airport

If you are looking for parking at Delhi International Airport, there are a few options available:

Car Parking rates at Terminal T1 and T2

Two-wheeler parking rates at Terminal T1 and T2

Car and Two-wheeler parking Rates at Terminal T3

Valet Parking – Valet parking service is available at Terminal 3. You can now use the valet parking service at IGI Airport Terminal 3. As soon as you arrive at the airport, your car will be delivered back to you after being safely parked by vetted employees in designated parking areas. It includes – 

Services for valet parking are available around the clock for Rs. 500 for two hours at a secure car park counter in front of the gate near domestic arrivals.

Additional Services and Facilities at the Indira Gandhi International Airport

The passengers of the Indira Gandhi International Airport can take advantage of a large selection of amenities and services. everything from baggage handling to medical assistance. The information for each service is provided below:

Baggage services – The baggage allowance for each airline varies depending on the airline’s policies. Passengers need to check with an individual carrier or contact the number – 01161231178. The following are some guidelines for passengers to remember before traveling:

When traveling with luggage, the following items are restricted – 

• Firearms of any kind
• Pointed or sharp objects 
• Chemical and toxic substances 
• All liquids must be in 100ml containers that fit into a clear resealable plastic bag with a maximum capacity of 1 liter.

Check that your luggage meets standard dimensions. Check with your airline if you are carrying oversized luggage.

Medical facilities – There are various medical facilities at the Indira Gandhi Airport that are accessible to travelers. The information provided below relates to the various medical facilities that are accessible at the three terminals.

• The medical center is open for passengers at domestic arrivals in Indira Gandhi Airport Terminal 1 and the Medical center serves as a travel clinic for 24/7.

• Indira Gandhi Airport Terminal 2 has one Medanta center in the check-in area. It has a Medanta Health Center at the Arrival Forecourt with top-notch amenities and medical gear, and it can transfer patients to nearby city hospitals as needed.

• There are 4 Medanta Centers located at the Domestic Pier/ International Pier, Transfer Area & Food Court in Indira Gandhi Airport Terminal 3.

The Medanta Mediclinic at Indira Gandhi International Airport extends care to places where hospitals are not by offering scattered access points. It is situated at T3’s domestic and foreign terminals. It offers top-notch medical care 24 hours a day at all the terminals. The information provided relates to various medical facilities located at the three ports.

Travel with kids – The Delhi airport offers special services to improve the security and ease of family travel:

• Children’s Play Area – Terminal T3’s colorful and interactive play area will keep your little ones entertained.

• Baby Room – Sanitised facilities with changing tables that allow you to change your baby in private. It also has a nursing station where mothers can breastfeed their babies in peace.

• Strollers – Use our complimentary strollers, which are available at the Information desk, to transport your children around the airport.

Smoking Zone – While most airport terminals are smoke-free, smoking is permitted in exclusive lounges in designated areas:

• Terminal 1 has a smoking area in the food court after the Security Hold Area.
• Near the Security Hold Area in Terminal, 2 is a smoking area.
• Terminal 2 has three zones: one in the International Departure Boarding Corridor and Food Court, one in the International Arrival, three in the Domestic Departure Boarding Corridor and Food Court, and one in the Domestic Arrival.

CloakRoom Facility – For preventing having to carry the luggage around the airport constantly. Travelers can temporarily store their bags at a facility for a reasonable convenience fee. The airport connected building, Terminal 3, is where you may find these 24-hour facilities. It can be used by both domestic and international travelers for a few hours or a maximum of 30 days. 

• To use the service, passengers must provide a valid photo ID and their boarding pass. 
• Travelers can call the customer service number at +91 8800493889 to use the left luggage service. or they can simply drop a mail at DAPST3.operation@gmrgroup.in

Wifi Facility at the Delhi Airport – The terminals of the Delhi Airport offer free WiFi access to travelers around the clock. To connect, passengers must follow these 3 simple steps:

• On your device, turn on WiFi and choose GMR Free Wi-Fi.
• Type in your phone number and OTP.
• To access High-Speed Free Wi-Fi, enter your 4-digit numeric pin and the OTP

Special Assistance – Delhi Airport Provides services to Passengers with Reduced Mobility (PRM) / Divyang with reduced mobility and special needs. The following recommendations are for passengers who need assistance with mobility:

• In order to discuss the necessity for mobile support, call the airline company before leaving home.
• Passengers can ask for assistance at the airline counters in the visitor’s lobby if the information wasn’t provided previously.
• Use the designated vehicle lanes to pass through the Terminal once you arrive there.
• Passengers can park at one of the many designated drop-off points while entering the lane. There are numerous spots around where you can use a PRM/special assistance phone to request help. 

The IGI airport is disabled-friendly – 

• Indira Gandhi Airport Terminal 1 has an inner lane that is closest to it, drop-off stations at Gate 8, and PRM phones installed on pillars at Gate 8.
• Indira Gandhi Airport Terminal 2 contains an inner lane that is closest to the terminal, drop-off stations at Gates 1 and 3, and PRM phones installed on pillars at each gate.
• Indira Gandhi Airport Terminal 3 has an inner/premium lane that is closest to the terminal building for UDID and Divyang ID. All other PRMs must use the normal lanes. For owners of UDIDs or Divyangs, there are drop-off stations at Gate 3,  priority entrance through Gate 3 into the terminal building and the PRM telephones are located in every lane.

The Delhi Airport also provides Airport Kruz in addition to the complimentary service offered by the airlines. A motorized wheelchair called Airport Kruz is offered to travelers departing from Terminal 3 of the airport for a fee. Passengers can contact customer care at – +91-124-4797300 or +91-124-6838410. 

Visitor Services – Meeting, greeting, or sending off loved ones is a wonderful experience at Delhi Airport because passengers can go to the Terminal 3 Arrivals section’s Meet Greet area (T3).

• A visitor admission ticket costs Rs. 100 per person.
• Little children under three can enter for free.
• The Multi-Level Car Parking is conveniently located opposite Terminal 3 and allows users to park their cars there and walk right up to the Visitor’s Entry Counter. 
• It is located close to Pillar No. 10 in the Arrivals Forecourt.
• The Visitors Entrance Ticket Station is just adjacent to the entrance to the Visitors Meet & Greet Section.

Prayer Room – Delhi Airport has different locations for travellers to spend those times of prayer in peace and quiet at designated areas mentioned below:

• The Security wait Area in Terminal 1 serves as a space for prayer.
• There is a chapel in Terminal 2 Near the security holding area known as the prayer room.
• Terminal 3 has two such rooms. One at the International Pier Junction By the Airtel Store and one at the Domestic Pier Junction Near the Smoking Room

All the rooms are partitioned to provide separate space for male & female passengers / Users.

Porter Service – Passengers can relax while the porter service transports their luggage. Porter services are available to assist customers with their luggage and make the journey more comfortable. Porters transport passengers’ luggage and accompany them to the check-in counter:

Porter service is available in all three terminals’ arrival and departure lounges. Customers can contact 9907228549 for more details. 

Oxy Pure – The first Oxygen bar in an Indian airport is located at Delhi Airport. Passengers can choose from a variety of aromas and enjoy a relaxing session of oxygen. The phone number for this is: 9205384846.

Sleep pods at Delhi Airport – Delhi Airport also has the facility of sleeping pods. The Delhi Airport sleeping pod facility includes a plush bed, reading lights, a charging station, a USB charger, luggage space, ambient lighting, and other amenities. Each capsule can hold one person and a child under the age of 12. Rates begin at 2650 INR for 3 hours minimum (single occupancy) and 3725 INR for 3 hours minimum (double occupancy). 

Hotels near Delhi Airport

There are many hotels near Indira Gandhi international airport. Some of the popular ones are:

These hotels offer comfortable rooms and modern amenities, and are conveniently located close to the airport, making them a great choice for travelers.

Getting to and From Delhi International Airport

Delhi International Airport is located about 16 km from the city center and offers a variety of transportation options for getting to and from the airport. Here are some of the most popular options:

• Taxi – Taxis are available 24/7 outside the airport terminals. Pre-paid taxi services are also available at the airport, which is a safe and convenient option. 

• Metro – The Delhi Metro is a fast and economical way to travel to and from the airport. The Airport Express Line connects the airport with the city center and operates from 4:45 am to 11:30 pm. The metro station is located at Terminal 3 of the airport.

• Bus – The Delhi Transport Corporation (DTC) operates air-conditioned and non-air-conditioned buses between the airport and various parts of the city. The bus service is affordable and can be convenient for those traveling light.

• Ride-Sharing Apps – Ride-sharing apps such as Uber and Ola are available at the airport and can be a convenient way to get to your destination. Just download the app, enter your destination, and wait for your ride.

It is important to note that traffic in Delhi can be heavy, so it is advisable to plan your journey accordingly, especially between 8 am – 11 am, and 5 pm – 9 pm. 

Directions to Delhi International Airport 

Here are the directions to Delhi International Airport from Connaught Place:

• Start by heading north on the Baba Kharak Singh Marg road towards Sansad Marg.

• Turn right onto Sansad Marg and continue straight until you reach Janpath Road.

• Turn left onto Janpath Road and continue straight until you reach the outer circle of the Connaught Place roundabout.

• Take the first exit on the roundabout onto Radial Road 7 and continue straight until you reach the T-point.

• At the T-point, turn left onto the Mahatma Gandhi Road and continue straight.

• After approximately 2 kilometers, turn right onto the Dhaula Kuan flyover and continue straight.

• Take the left ramp to merge onto NH48, also known as the Delhi-Gurgaon Expressway, and continue straight for approximately 10 kilometers.

• Take the exit towards the airport and follow the signs to reach the airport terminals.

Car Rentals at New Delhi Airport

Delhi Airport (DEL) has various car rental companies that offer their services to passengers arriving at the airport. Some of the major car rental companies include:

• Avis
• Centauro
• Europcar
• Zoomcar
• Revv
• Carzonrent

You can find the car rental counters at the Arrival area of both Terminal 1 and Terminal 3.

In conclusion, Indira Gandhi International Airport is a world-class airport that serves as a major hub for air travelers. The airport provides passengers with a comfortable and hassle-free travel experience thanks to its modern facilities, efficient operations, and convenient location. By following this guide, passengers can navigate their way through the airport with ease and make the most of their time at this impressive transportation hub.

Frequently Asked Questions (FAQs)