Aeromexico Flight Change Policy

Aeromexico allows its passengers to entail changes in their flights for their comfort. It offers flexible solutions through the Aeromexico flight change policy regulations like the changing date of departure, origin, time, and destination of the flight. 

Passengers can use this information to find the best solutions to their concerns. 

What Rules Imply When Passenger Requests The Aeromexico Flight Change?

Travelers who wish to make changes to their existing tickets must refer to the following practices as discussed:

• Aeromexico allows making changes in the flights if they are conducted through the following platforms: The official website, Mobile application, and Call center. 
• If the passengers have chosen the following booking options, they are not liable for changes. These include:
  • Tickets bought from travel agencies 
  • The departure time of the flight is less than 3 hours.
• The Customers can make flight booking changes related to:
  • Journey date and time 
  • Commencement and departure 
  • Cabin Class
• Passengers are liable to pay the change fee alongside any applicable fare difference. 
• Customers with Clase Premier are eligible for unlimited flight changes with every flight. 
• For Classic, AM Plus, and Premier Fare Tickets, Name change rules are as follows:
  • It is allowed on International flights with additional charges 15 days before departure.
  • Name correction is applicable 3 hours days before final departure for a domestic flight. To know more, refer to Aeromexico name change policy. 
• For Flexible fare tickets, the following rules are followed:
  • Unlimited flight, date, destination, and time changes. 
  • No penalty for “No show” on the departure date. 

What Restrictions Apply When Requesting the Flight Change? 

Passengers must ensure that they meet the requirements stated by the airlines. 

Here are the restrictions under Aeromexico Flight change policy:

• No changes are permitted within 3 hours of scheduled departure for international and within 2 hours of domestic flights. 
• Secured with Paypal: Bookings completed with Paypal as a mode of transaction are not eligible for the flight change. 
• Journeys booked with Basic Fare Tickets: The Basic Fare flight does not include a flight change facility. 
• The airline allows free change if there is a delay or schedule change for 3 or more hours. 
• Reservations include an unaccompanied minor. Flights change cannot be issued if you are traveling with more than 7 passengers. 
• Flight seats booked for infants
• Changes are not permitted if the tickets are booked through travel agencies. 
• No flight change is permitted when traveling with a pet or service animal. To know more, refer to Aeromexico pet policy. 

Does Aeromexico Accept Same Day Flight Change?

The Airline does not have any program where it allows passengers to prepone or postpone their travel on the day of departure. 

Does Aeromexico Allow Flight Change within 24 Hours of Booking?

As per Aeromexico flight change policy, flights to/from USA and Canada are allowed to request flight changes for free within 24 hours of purchase. Provided – 

• The scheduled departure date must be at least booked 7 days in advance.
• The reservation does not include a discounted fare or reward ticket.
• The flight must be operated and marketed by Aeromexico.

How to Make Changes to Flight Booking?

Scroll through the website to make the required changes. The airline offers hassle-free flight change procedures for its customers. 

Changes made via the Website:

You can make desirable flight booking changes by following these simple steps:

• Visit Aeromexico Website and navigate the Travel Information
• Under Travel Information click on Change your Flight
• Now you are on Modify your reservation Page.
• Then Fill in the booking or e-ticket number and the last name. 
• Select the flight segment that needs to be changed. 
• Choose the new journey details or itinerary like date, time, etc. 
• Verify the details and confirm the new flight changes. 
• Pay the Aeromexico change flight fee applicable and confirm the flight booking. 
• Click on “Change your Flight”.

Changes made via contact center: 

The guidelines allow passengers to make changes via the call center in the following way:

• Call Aeromexico’s customer service.
• Provide your booking details.
• Ask the airline to make changes. 
• Provide the new flight date/destinations as per your travel needs.
• Inquire about the Aeromexico change fee alongside any applicable fare difference.
• If you agree with the new flight option, pay the required amount, and confirm your selection.
• The airline representative will send you the new itinerary and confirmation to your registered email address. 

Changes made via Live Chat:

Passengers can also visit the airline’s website and get their flight changes done through live chat.  To do that- 

• Click on the “Live chat” button on the portal.

Note: Passengers can interact with live Aeromexico flight representatives between 8 am to 11 pm central time (GMT-6). 

• A chat representative can address your flight change queries. 
• Pay the online fee (if applicable) for the desired change. 

Connect or Post via Aeromexico Social Media Platform

Aeromexico Airlines is also available on social media platforms to cater to customers’ queries related to flight change and more. Here are some of the platforms where you can reach out and post your concerns. 

Is There Any Fee To Make Changes To The Aeromexico Flight?

Aeromexico change flight requests allow passengers to change flights free of cost if the change is applied within 24 hours of the ticket purchase. 

For restricted branded fare tickets, an additional charge is applicable that includes the fare difference. However, in the case of flexible branded fare tickets, there are unlimited changes allowed at no extra costs. 

The below mentioned change fee would be applicable for the following class of service – 

Below is the overview of Aeromexico change flight fees based on the different travel routes. The change fee remains the same, regardless of the fare type and the class of service booked.

Frequently Asked Questions